Last updated: 2 September 2026
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We know plans change. This policy explains how cancellations, rescheduling, and refunds work for Soul Flow retreat bookings.
If you need to cancel your spot on a retreat, the following applies based on how far in advance you notify us in writing (email or Instagram DM), counted from the retreat start date:
| Notice given | Refund |
|---|---|
| 30+ days before retreat start | Full refund, minus a 5% payment-processing fee |
| 15–29 days before retreat start | 50% refund |
| Less than 15 days before retreat start | No refund (see Transfers below) |
| No-show / early departure | No refund for unused nights, meals, or activities |
If we cancel a retreat (for example, due to insufficient enrolment, extreme weather, or circumstances beyond our control), you will be offered, at your choice:
We are not responsible for reimbursing independent travel costs (such as flights or trains to Dehradun) booked separately by you.
If you can no longer attend, you may transfer your booking to another person, free of charge, provided you notify us at least 7 days before the retreat and the new guest meets our eligibility requirements (see Terms & Conditions).
If you're unable to attend due to a documented medical emergency (yours or an immediate family member's), share supporting documentation with us and we'll review your request for a refund or credit toward a future retreat on a case-by-case basis, outside the standard cancellation windows above.
Email soulflowithyoga@gmail.com with your full name, booking reference/payment ID, and reason for cancellation. We'll confirm receipt and the applicable refund amount within 3 business days.
Approved refunds are issued to the original payment method via Razorpay within 7–10 business days of approval. Bank processing times beyond this are outside our control.